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Refund Policy

Refund Policy

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Returns
We Have A 30 day Return Policy For unopened Merchandise In Original Packaging. If 30 days have Past since Your Order Has Been Placed You Will Not Be Eligible For A Refund Or Exchange. 

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, Please check your bank account.
Then contact your credit card company, it may take Several Days before your refund is officially posted.
If you’ve Followed The Instructions Above and you still have not received your refund yet, please contact us at NewCityVapesUS@gmail.com
Sale items (if applicable)



Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at NewCityVapesUS@gmail.com and send your item to: 130 brighton beach ave suite 101 Brooklyn New York US 11235.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Orders usually ship between 1-2 business days after cleared payment via usps and are delivered a standard of 4-6 days from order date.To return your product, you should Ship your product to: 130 brighton beach ave suite 101 Brooklyn New York US 11235

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, We Advise using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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