Shipping
Welcome to our Canadian vape shop, your one-stop destination for all your vaping needs! We understand that getting your vaping products on time and in excellent condition is crucial to your experience, which is why we've crafted a comprehensive shipping policy to ensure your satisfaction. Read on to learn about our shipping procedures, estimated delivery times, and commitment to top-notch customer service.
Shipping Procedures:
At New City Vapes, we believe in a streamlined and efficient shipping process. Here's a breakdown of how we handle your orders:
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Order Processing: Once you've placed your order on our website, our dedicated team gets to work promptly. We aim to process all orders within 1-2 business days, excluding weekends and holidays.
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Packaging: Your vaping products are carefully packaged to ensure they arrive at your doorstep in pristine condition. We take every precaution to prevent damage during transit.
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Shipping Partners: We've partnered with reputable shipping carriers to ensure the safe and reliable delivery of your orders. Our carriers have a strong track record of delivering packages promptly and securely.
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Tracking Information: As soon as your order is shipped, you'll receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your package and get real-time updates on its whereabouts.
Estimated Delivery Times:
We understand the excitement of receiving your vaping products quickly. While delivery times can vary depending on factors like location and shipping method, here's a general estimate of what you can expect:
- Standard Shipping: Typically takes 3-7 business days for delivery within most parts of Canada.
- Expedited Shipping: If you're in a hurry, our expedited shipping option delivers your order within 1-3 business days.
- Remote Areas: Please note that remote or less-accessible areas might experience slightly longer delivery times.
- Pickup Options: We can arrange for a pickup location to meet up when you place your order with us.
Shipping Fees:
We strive to provide competitive shipping rates while ensuring the safety and prompt delivery of your order. Shipping fees are calculated based on factors such as order weight, shipping method, and delivery location. You'll see the applicable shipping fees at checkout before confirming your order.
Free Shipping:
We value our customers and want to reward your loyalty. That's why we offer free standard shipping on orders over $50. Keep an eye out for promotions and offers that provide you with this added benefit!
Customer Satisfaction: Our Priority
Your satisfaction is our top priority. In the unlikely event that you encounter any issues with your order or delivery, please don't hesitate to contact our friendly customer support team. We're here to assist you and ensure that you have a positive experience with our products and services.
Order Tracking:
As mentioned earlier, you'll receive a tracking number via email once your order is shipped. Use this number to track your package and stay updated on its status. If you have any questions about the tracking process, our customer support team is here to help.
Returns and Refunds:
While we strive to provide you with top-quality vaping products, we understand that circumstances might require returns or exchanges. Please refer to our separate "Returns and Refunds Policy" for detailed information on how to initiate the process.
At New City Vapes, we are committed to ensuring your vaping journey is convenient, enjoyable, and hassle-free. Our shipping policy reflects our dedication to your satisfaction, and we look forward to serving you with excellence. Feel free to reach out to us with any questions, concerns, or feedback you may have. Happy vaping!